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FAQ

1.      Why Prices Of Products Are So Cheap?

All Products Sold Are Sourced From Authorized Suppliers.

 

2.      Why Cash On Delivery Is Not There?

Buyer Doesn't Accept The Product When Delivered To Them In Some Cases Which Leads To Wastage Of Courier Charges And Packing Charges. Which We Can't Bear As We Operate On Very Small Margin.  Many Times They Take The Product But Do Not Make Payment.

3.      How Much Time  It Takes For Product Delivery?

It All Depends Upon Courier Company Choosen By You. Visit Link For Delivery Time http://www.etcdeal.com/index.php?route=information/information&information_id=6

 

4.      GST Is Charged On Which Amount?

It Is Charged On Basic Amount + Shipping Charges + Packing Fee.

 

5.      What Is Mean By Basic Amount?

Basic Amount Is The Amount Without Tax And Courier Charges And All Prices On Our Site Are Basic Amount.

 

6.      If Products Are Purchased In Bulk So Any Discount?

Yes, Automatic Discount Is Applied.

 

7.      Any Scheme Is Available On Product?

Yes, Scheme Is Available On Our Products. Subscribe To Our Newsletter For Regular Updates.

 

8.      How Buyers Can Believe That Product Will Be Delivered?

When Buyers Order The Product They Receive A Mail Of Confirmation.

 

9.      Is Your Website Secure & Safe?

Yes, It Is 100% Secure,Safe And Legal Website.

 

10.  Can I Purchase Product Without Tax?

No, We Don’t Sell Product Without Tax As GST Tax Is Compulsory.

 

11.  Can You Provide GST Input?

Yes, We Provide GST Input. If Customer Insert Their GST Number Beside Name While Filing Their Detail.

 

12.  If Customer Placed Order Should Customer Get Correct Product As Written In The Bill?

Yes, We Provide Correct Order To Customer.

 

13.  How Much Time It Takes For Refund?

If Product Is Not Dispatched From Us Within 5 Days Then After 5 Days If Buyer Cancels The Order That Time Refund Is Done Within 7 To 15 Days. If Product Is Dispatched To You Then Refund Will Be Processed After Product Is Returned Back To Us In Original Seal Packed Condition Undamaged Untampered. From That Day Payment Will Be credited In 7-15 Days.

 

14.  If Customer Placed Order By Mistake Then It Will Be Cancelled Or Not?

Yes, It Will be Cancelled But 5% Charges Will Be Deducted From Total Amount Subject To Condition That We Should Receive Email At cs@etcdeal.com Within 4 Hours After Placing Order With Order Details And Transaction Details From Customer's Registered Email Id. This 5% Is Charged By Bank As Online Transaction.

 

15.  If Wrong Product Is Delivered To Customer Then What Will Customer Do?

In This Case Customer Has To Return Back That Product To Us On Our Billing Address Through INDIA POST.

 

16.  If Damaged Product Is Received By Customers Then What Will Customer Do?

We Take Utmost Care In Packaging And Dispatch. Customer Should Not Accept The Product If Box Condition Is Not Good Or Seal Is Broken. However In Case Customer Received The Damaged Product Then We Are Not Responsible For That.

 

17.  If Some Products Are Not Available On Our Website?

Send Email At help@etcdeal.com With Product Details. We will Try to Make It Available ASAP.

 

18.  When We Take Order Cancellation Charges?

Once Order Is Confirmed & Dispatched Then We Take Cancellation Charges.

 

19.  When We Don't Take Order Cancellation Charges?

When We Are Not Able To Dispatch The Order Even After 5 Days And After 5 Days Customer Cancel The Order Then We Don’t Take Cancelation Charges Not Even 5%.

 

20.  Which Products Are Available In Our Shop?

Products Which Are Showing Online, All  Are Available.

 

21.  Who Provide Guaranty And Warranty Of The Product?

Warranty And Guaranty Is Not From Us But It Is Provided By Manufacturing Company Only.

 

22. When Our Company Got Established?

Our Company Is Since 2015.

 

23.  Which Payments Mode Do We Accept?

We Accept Payments Made Through Debit Card, Credit Card, Net Banking, UPI, Wallet And NEFT More Than 15000.

 

24.  How To Check Whether Service Is Available At Customers Location Or Not?

Customer Can Check The Service On Change Option Which Is Below The Checkout Button.

 

25.  How Many Branches Are In Country?

We Have No Branches Only One Office In Mumbai.

 

26.  Why Customers Should Purchase From Us

We Provide Brand New And Original Product At Lowest Price.

 

27.  How To Check GST Charges?

Select The Product -> Click On Buy Now Or Add To Cart ->Click On Change Which Is Below The Checkout Button-> Fill Your State And Pin Code -> Click On OK.

 

28.  Is The Price Inclusive Of All Taxes?

No, All Prices Are Excusive Of Taxes.

 

29.  If Payment Is Deducted And Order Is Not Generated Then What Customer Should Do?

Customer Should Mail Us The Pictures / Screenshots Of Payment Deduction From Their Account And Then Call Us To Generate Their Order.

 

30.  On Which Account Customer's Payment Will Reflect?

Payment Is Reflected In Same Account From Which Customer Had Made The Payment.