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Buying Guide

How To Buy Online- A Simple Guide for Customers


From concert tickets to washing machines, groceries to holidays, there’s bound to be a website that sells just what you want. In this guide, we’re going to show you how to find a product online and make a transaction.  

You’ll need: a computer with an internet connection a credit or debit card. Follow these step-by-step instructions to learn how to buy online  

Step 1: Type the name of the product you want to buy into the search box of a search engine such as Google – for example, ‘Diamond Jewellery’ – and click Search.  

Step 2: You should see a range of websites, from ‘bricks-and-mortar’ department stores such as Tanishq to large websites simply devoted to shopping. If you’ve searched for a particular brand, you may also see the brand’s own website. Choose one of these websites and click on the link.

Step 3: A new page will open, taking you to the retailer’s website. You can now refine your search by typing in keywords (for example ‘Ladies Diamond Ring’) in the search box, which is usually at the top right of the screen. Then click Go or Search or, in this case, the magnifying glass next to the search box. Alternatively, you can click into a specific category (such as 'All Rings') and browse until you find a product you like.

Step 4: Click on the product you are interested in purchasing. If you would like to buy the item, click ADD TO CART. Doing this will save the details of this item until you’re ready to purchase it, just as if you’ve popped something you want to buy into a real shopping cart.

You’ll now be taken to your shopping cart, where you can choose to 'Checkout' or 'Continue Shopping'.

Step 5: If you wish to go ahead and purchase without shopping for other items, you will need to confirm that you are happy with the terms and conditions and click Checkout. A new page will then open that displays a form for you to complete with your name, contact and delivery details.

Now, if you’re happy to proceed with your purchase, click Continue.    

Step 6: A new page will open that displays a summary of your order, complete with billing and delivery details. If all the details are correct, click Continue.  

Step 7: Finally, enter your credit or debit card details and any other information required. Click Proceed if you’re happy to make the payment.

At this point, you may be asked for another password if you’ve signed up for 3-D Secure, an added layer of security for online credit and debit card transactions. This includes Visa’s ‘Verified by Visa’ and MasterCard’s ‘SecureCode’. Once you’ve given the right password, your order will go through.  

You should receive an email confirming that your order has been received. Retailers often send a second email once an item has been confirmed and shipped.


Happy Shopping! Team